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TDS, formerly Continuum, employs video software to minimize contact

April 28. TDS Telecom, the new owner of Continuum, is launching an installation process that enables techs to eliminate in-home and in-business visits.

Thanks to a video software tool, TDS technicians can connect to a customer’s mobile device remotely to share images and video. It allows customers to receive real-time technical support without a technician crossing the threshold.

A TDS technician can send a customer a text message that contains a link. When the customer taps on the link, the tool opens in a web browser, without the need to download an app.

The customer can share pictures or live video while the technician remains on site, but outside the home or business during the call providing assistance at a safe distance. Using “Augmented Reality” guidance, technician can circle areas on the images to help guide the customer.

While not every customer visit can be resolved this way, most customer contacts can be reduced.

TDS also signed the “Keep America Connected” pledge initiated by the Federal Communications Commission Chair Ajit Pai. TDS will defer customer disconnects and waive late fees for anyone impacted by the Coronavirus pandemic.

More info: 1-888-225-5837.