Jan. 5. By Dave Vieser. Continuum, formerly Mi-Connection, is in the process of upgrading to an all-digital television service. The conversion will require customers to install digital set top boxes for each TV. Without a digital set-top box attached to a TV, all TV service will be lost starting Jan. 11 when the company goes all digital.
There will be no charge for two set-top boxes for six months after which customers will have a choice of two digital plans costing either $16 or $8.99 a month per box. Customers who need more than two boxes will be charged the monthly fees for the additional boxes immediately.
“The benefits of digital TV are to provide more TV channels, more high-definition channels, and to ultimately offer faster internet speeds,” says Julie Maiers, vice president of marketing and product development at TDS which now owns Continuum.
MI-Connection, which was owned by Davidson and Mooresville, was renamed Continuum in 2017. The company was acquired by TDS on Jan. 1, 2020.
In February, it is expected that Continuum will take on its new owners’ name.
Existing customers should visit ourcontinuum.com/equipment or call 704-235-6327 in order to determine if they need new set top boxes.
To receive all-digital service, each TV in your home will need its own Continuum set-top device. Without a set-top device, you will NOT be able to see the channels when they convert to the digital format. Your channels will go dark.
If you have a Continuum set-top box or device on each of your TVs, no action is required.
Continuum plans to start analog signal shut down on Jan. 11. The process will be completed in phases and should be done by the middle of February. To avoid TV service interruption and allow adequate time for shipping, customers need to order set-top boxes for each TV in their home before Jan. 11, 2021.
